Pascal is the CXO for business, which spans small business, commercial, and investment banking. The CXOs oversee marketing, digital, and data efforts, including how AI is used among employees and customers.
Robert Pascal, chief experience officer of businessĪt Bank of America, AI is organized along business lines.Ĭhief experience officers are embedded into different business divisions and report into David Tyrie, who serves in a dual role as chief digital officer and chief marketing officer.Christian Kitchell, chief experience officer of wealth management.Hari Gopalkrishnan, head of retail, preferred, small business, and wealth management technology.Teron Douglas, chief experience officer of consumer banking, investments, and retirement.(Clockwise from top left) Bank of America's Hari Gopalkrishnan, Christian Kitchell, Robert Pascal, Teron Douglas, and Nikki Katz. Here's a list of 12 of the top AI executives to know at the nation's six biggest banks. Banks' priorities and tech strategies can also be gleaned from which divisions have dedicated AI leaders and which don't. Some have embedded AI experts into different lines of business, others use a centralized function to oversee AI efforts firmwide, and some opt for a mix of both. Of the nation's six largest banks, no two firms have the same AI leadership structure. Most bank leaders agree that generative AI and LLMs stand to shake-up the current banking landscape - a few would even argue that it's revolutionary.īut what banks can't seem to agree on is the best way to deploy AI throughout the organization. Firms have had to tread carefully around issues regarding intellectual property, privacy, and regulatory compliance. Private-equity giant EQT is exploring how it can be applied to dealmaking, while Goldman Sachs is getting non-tech workers to do more with software.īut there are also risks. The potential of the technology has not been overlooked in the financial world, with firms of all sizes coming up with new use cases. Data is in digital format, compute power can now be purchased and scaled, and open-source algorithms can be developed," Sharma added. "This time it's different because a number of things are aligned that were never aligned before. "AI goes through winters and summers, as we call them," Prag Sharma, Citi's global head of AI, told Insider. While AI is not novel on Wall Street, generative AI and large language models (LLMs) have created new momentum because of their ability to ingest information and produce human-like answers to just about any prompt or question. This year is shaping up to be all about artificial intelligence, and Wall Street is no exception. Here are 12 of the top AI executives and technologists to know at the country's biggest banks.While all six big banks have dedicated AI leaders, no two banks have the same org structure.Banks are accelerating their AI research and use cases due to the rise of ChatGPT and generative AI.Account icon An icon in the shape of a person's head and shoulders.
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